Staff-All-Season

Staff & Safety

At Les Elfes we have a huge responsibility for the safety of the students in all of the activities.

Safety is our highest priority. All of our staff must have a valid First Aid Certificate and a current Criminal Records Check before beginning their training at Les Elfes.

Unlike many similar camps over half of our staff are employed for the full year to ensure that the standard of activities we offer is consistently high at all campuses.

We also find that maintaining a core team of staff who work each year with the same groups enables us to build a repertoire with schools and with their students to provide better a better service and a better experience.


Training

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All our summer and winter staff monitors, instructors, core staff and managers undertake a two-week training course before the start of each season combining one week of technical training and one week to learn and become acquainted with the Philosophy of Les Elfes.

Our training for each season includes a First Aid refresher course, Lifeguard training, Fire Safety, Child Protection awareness and Training in our SOPs and EAPs.

In the Winter all of our ski and snowboard instructors hold relevant ski and snowboard teaching qualifications and are accredited by the Official Swiss Ski School after a week of training and assessment with one of their trainers.

Our summer training includes and intensive training in our core activities including: orienteering and safety in the mountains, rock climbing, mountain biking and paddles sports.

We also hire specific staff with teaching and leading qualifications in these areas to ensure the students not only get the best out of their activities and learn from the Staff, but are safe throughout.


Safety Measures Video


Daily Measures

Throughout the year, wether it is skiing or snowboarding in Winter or Mountain Biking and Rock Climbing in Summer, the students take part in what we call activities containing certain risk elements. We therefore have strict procedures in place to ensure that during these activities, the students are exposed to as little risk as possible. To ensure this, we make sure our staff are fully qualified and well trained according to the time of year, and whatever time of year the day has to begin with a meeting identifying these risks. In the Winter there are many things to consider when looking at thse points, here is an idea of the safety measure taken:

  • 07h45 WEATHER CHECK AND NURSE REPORT

    Groups Leave for the Mountain with Instructors, supervised by the Activity Manager and Head of Snowsports.

  • 08h00 INSTRUCTOR MEETING

    Activity or Resort Manager delivers all critical information to the instructors for the day, discussing the weather, the condition of pistes, suitable slopes for the groups according to their level. The location for lunches and transport times.

  • 09h00 GROUPS LEAVE

    Groups Leave for the Mountain with Instructors, supervised by the Activity Manager and Head of Snowsports.

  • 12h00 LUNCH, CHECK OF GROUPS BY HEAD OF SNOWSPORTS

    The Head of Snowsports will check and see how the groups are doing throughout the day, and if any changes or issues, to act accordingly.

  • 16h15 INSTRUCTORS MEETING & NURSE INFO

    A debrief will take place with the Activity Manager and Head of Snowsports, any changes or issues of the day, will be noted and discussed where needed. Should the Nurse need to look after any students, the information is passed on accordingly.

We are fully aware of the enormous responsibility of taking care of students and are completely focused on their well being. That being said, in case of illness or accident, we are only minutes away from world class professional help.
Given all the factors to consider when choosing a program, parents should look at the security of the Summer Camp. There are several things that must be considered: Location, facilities, staff, medical support and activities are points to consider as safe.


In case of emergency

Risk assessments are designed for each activity and are signed by all our monitors and head instructors during daily morning briefings and daily evening debriefings.

We have 3 up-to-date medical clinics in Verbier, and both campuses have access to a regional hospital and two University hospitals only 40 minutes and 75 minutes away respectively, or just 10 minutes by helicopter.

Given all the factors to consider when choosing a summer program, parents should look at the security of the Summer Camp. There are several things that must be considered: Location, facilities, staff, medical support and activities are points to consider as safe.


Choosing a safe program: Advice for Parents

What is a good program?
Good programs encourage kids to learn new things about themselves and to explore unfamiliar activities. As you begin to research programs, you should ask how a program will influence your children now and in the future.

DSCN1255What about Les Elfes’ program?
At Les Elfes Camps, children and teenagers discover other cultures and make new friends in a very international environment. Activities are designed to promote leadership, teamwork and to challenge students toward excellence in a way that maximizes both personal and group development and enhances self-confidence and interpersonal skills. As part of the language learning program, participants receive a certificate signed and graded by their teacher. All our programs are extremely varied and comprise a selection of fun activities and sports every day. Kids can choose to discover, practice and experience many new sports. As the camp offers more than 30 different outdoor sports, campers have a great choice! All the activities are suited for kids and teens and our aim is to allow youngsters to try out new fun activities in optimum safety.

11 questions to ask

Parents often ask about the ratio of campers to counselors. While that’s a valid question, the maturity and experience of the staff is of utmost importance. Here are 11 important questions concerning safety at Les Elfes and our answers.

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  • What is the ratio of counselors to children?
    We endeavor to provide the perfect mix of guardian, friends and teachers to all students, and while we are there to make sure the students are happy, parents can be reassured that nothing comes before student safety. The organizer to student ratio is 1:5, however including all Les Elfes staff the ratio falls to 1:2.
  • How do you select monitors?
    All our monitors have been carefully selected in accordance with Les Elfes criteria for skills and experience in working with children. On top of this, we use sports experts for some activities. Our dedicated and enthusiastic team of staff is 100% focused on the safety of the participants and the smooth running of the activities programs. Our staff are typically aged 18 to 28, and are fun, outdoors loving people from all over the world. Due to the responsibility of looking after children, applications are only considered when over the age of 20. We accept a limited number of Gap Year students aged between 18 and 20 for work experience only. All activity staff must have a valid first aid and CPR qualification, and be able to provide us with a copy of a police statement from your country of origin showing a clean record.
  • How are your counselors trained?Staff-spring
    All our monitors and instructors have to take a two-week training course before the beginning of each season, one week of technical training and one week learning Les Elfes philosophy and safety requirements.
  • Is there medical personnel on staff?
    All our camps have a nurse and all activity staff must have a valid first aid and CPR qualification.
  • What would happen in the event of an emergency?
    In the event of illness or accident, we are only minutes away from world-class professional assistance. We have 3 up-to-date medical clinics in Verbier, and both campuses have access to a regional hospital and two University hospitals only 40 minutes and 75 minutes away respectively, or just 10 minutes by helicopter.
  • Do your instructors carry mobile phones in case of emergency?8341924440_f72e43775d_c
    All our instructors carry a mobile phone at all times that allows them to react very quickly in case of emergency.
  • Is the health insurance and accidents coverage included?
    All our campers are fully covered by a swiss health insurance and accidents.
  • How do you deal with weather conditions?
    Sports and activities are practiced only in suitable conditions and we are well informed of any weather condition changes. In case of necessary we modify the program of the day according to the weather conditions.
  • How are the staff supervised?8508618877_7b40afee08_c
    Each camp are supervised by a Resort Manager and an Activities Director whose job is to co-ordinate the instructors & counselors, supervise the activities, manage security, and in general keep things running smoothly at the camps. Each age group is managed by a group leader, an assistant and a team of instructors & counselors who accompany and take care of the children during activities and throughout the camp. Finally, there is a team of kitchen staff, house cleaners, drivers, and others, all of whom watch over the well- being of our guests during the camps. Our Activity Managers supervise the work  of our monitors and instructors all day long. Risk assessments are designed for each activity and are signed by all our monitors and head instructors during daily morning briefings and daily evening debriefings.
  • How are the kids supervised?
    All our camps have a nurse and a 24 hour reception and night guard, which together with our monitors work, allows us to offer a 24 hours supervision of the children.
  • What is the experience and history of your camp?
    Les Elfes has been operating since 1987. The resort of Verbier became the main base of Les Elfes with the construction of our own campus with its 140 beds and sports fields in 1995.